Returns & Exchanges
At Fiido, we are committed to ensuring your ride is perfect. If you are not completely satisfied with your e-bike or accessory, you can return or exchange your item within 30 days of delivery.
Initiate Your Request
Contact our support team with your order number and the reason for return to receive a Return Merchandise Authorization (RMA) number.
Prepare the Package
Securely pack the item in its original box, ensuring all chargers, tools, and manuals are included to avoid restocking fees.
Ship to Service Center
Affix the provided shipping label and drop off the package at an authorized courier location; we recommend keeping your tracking receipt.
Inspection and Refund
Once our technicians verify the product's condition, your refund or exchange will be processed within 5 to 7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing